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Frequently Asked Questions

We are committed to delivering your orders accurately and on time as we have partnered with reputed international courier companies to ship your valued orders. Our products are packaged with care and love as they wing their way to you. We ship your order within 24-48 hours depending on availability. You can expect your order to be delivered to you in 4-5 working days in major cities and 7-10 days for other locations as per your pin code.

How long is the order processing time?

Can I return the products?

Given the nature of products - consumable. Orders can only be cancelled before dispatch of product. No cancellations will be accepted after the dispatch. Refund will be issued only in case of online payment and cancelled before dispatch.

What kind of payment methods are available?

We accept all major credit and debit cards with Visa, MasterCard. However, Cash on Delivery option is also available.

Will Shoe Mistri’s Shoe Renovator react to my shoes if I try it on a type of pair other than the ones mentioned?

Shoe Mistri’s shoe Renovator is water based spray. It is non toxic and biodegradable. Not only it is safe to use on your shoes, It is also safe for the environment.

What all shoe types is Shoe Mistri’s Shoe Renovator suitable for?

It is suitable for suede, nubuck, microfiber, tex, soft leathers, canvas, and other absorbent fabrics.

Can I use Shoe Mistri’s Renovator over my suede and nubuck shoes?

It is absolutely safe and smooth to use the renovator on your suede and nubuck shoes.

How do I apply the Shoe Mistri’s Shoe Renovator on my shoes?

Remove the dust from the shoes with the help of a brush that has soft bristles and spray the Renovator from a distance of 15-20 centimetres then leave it to dry for 2-3 minutes.

How often should I use Shoe Mistri’s Shoe Renovator?

There is no definite answer to this. There are many factors that affect the outcome of the answer, for example: how often you wear your shoes, what you are doing in them. However, to your satisfaction we would suggest as often as you get you shoes soiled.

How long does Shoe Mistri’s Shoe Renovator lasts?

As long as you don’t get your shoes soiled.

How much time does the whole process of Shoe renovation takes?

As much time as you take to remove dust and spray your shoes.

What is that blue colour brush kind of thing in your Shoe Shampoo Bottle?

It is called applicator, which has sponge and bristles both. Sponge is for applying the shampoo and bristles are to scrub and make foam.

How shall I use the Shoe Shampoo?

Remove the dust from the shoe with the help of a brush or a piece of cloth. After that, apply the Shoe shampoo on the surface and scrub it to create foam and clean the rigid stains.

If I want to buy only one solution from Shoe Mistri which one shall I buy?

Shoe Mistri’s Shoe Renovtor (Natural) is something that is a must have because it works across various shoe types and more importantly it nourishes your shoes and helps to maintain the lifespan of the upper material.

What if I want to buy two solutions?

Shoe Mistri’s Shoe Renovator(Natural) and Shoe Shampoo. Shoe Shampoo would help you to keep your soles clean and shiny for the whole lifespan of shoe. It will protect you to not use water to clean them which weakens the pasting of your shoes.

Do I need to buy both the Shoe Renovator and Shoe Shampoo?

It depends on one’s requirement. If the soles of your shoes are of bright colour that are prone to get dirty faster, then one should ideally buy the Shoe Shampoo along with the Renovator.

Do you have a retail store outlet?

Currently, our range is available on www.shoemistri.com and all leading marketplaces. We will update you once we have presence in offline stores.

Do you Provide shoe laundry?

We are a DIY shoecare brand. We make cleaning easy and convenient so that you don't need to give your shoes to a laundry.

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